When you have a customer on your website that has a problem, there's nothing more annoying - for you and for them - to have to go through all the basic troubleshooting questions first. Asking them what browser they're using, do they have cookies enabled, javascript enabled, are they on a phone, computer, TV, tablet or something else, is their software up to date... the list goes on...
Imagine if your Help Desk staff didn't have to ask all those boring and sometimes difficult to answer questions and instead could just get down to the task of solving your customers problem!
With our User Agent parsing API and our free Frontend detection library, it's easy to work what they're using to browse your website and if there's any obvious problems. It is also invaluable for when it comes time to try to replicate their issue - you know exactly what browser version, OS and settings they have so you can exactly replicate it to try and find and fix the problem.
The API is free to use and easy to set up, so why not get started right now.
Do you have a question? Get in touch! We'd love to help you.